FAQ

Blended Case Management:

Where do the Case Manager and the client meet?
Meetings generally occur at the client’s home or school. However, other locations are also possible, such as: PAHrtners’ office suite, a library, restaurant, etc.

Case Managers may accompany a client to: health care appointments, job trainings, court appearances, hospital visits, police stations, homeless shelters, and other places within a reasonable distance.


Outpatient Program:

Do you provide psychiatric services?
Yes, we have psychiatrists available who have a history of working with D/HH people, and understand the unique needs of the population we serve. They have some ASL skills, but we provide interpreters to assist with signed communication.

What is your cancellation policy?
Cancellation more than 24-hours prior to the appointment, unless an emergency or extenuating circumstance, is required and appreciated.


Partial Hospitalization Program:

Does Partial Hospitalization have other names?
Programs similar to PHP are called: day treatment or sheltered workshop.


Residential Treatment Facility:

Do you accept Deaf youth from out of state?
Yes, on a limited basis.

How many beds are in the Residential Treatment Facility?
Four


Payment/Finance:

Is PAHrtners part of a larger organization?
PAHrtners Deaf Services is a subsidiary of Salisbury Behavioral Management, a private organization. www.salisburymgt.com

Do you accept insurance? Who funds an individual client’s care?
It depends upon the individual and which state they are from. Potential payors are: Medicaid, private insurance, Department of Human Services (or similar organization), school districts, etc. We are not a Medicare provider.

We have staff members that help each client explore funding options. Please contact us for assistance.


Referral:

Who initiates a referral for a program?
A parent, family member, guardian, government agency, durable power of attorney, or other involved party can initiate a referral or call to have questions answered.

How is a referral initiated?
For all referrals please complete the Referral Form and email to  info@pahrtners.com or fax to: 215-884-5571

For a referral to our Partial Hospitalization Program please also have your medical professional complete this “PHP Physical” form. Please email this document to info@pahrtners.com or fax to: 215-884-5571

Additionally, please include any current and available documents from a psychiatrist, therapist, mental health provider, or school.

What ages do you serve in the Residential Treatment Facility?
It varies depending upon the age of the other residents in the RTF at that time. We try to keep all residents in a close age range so they have an appropriate peer group. The RTF is licensed for ages 12-21.

Who works with the Deaf youth in the RTF and how often?
Therapists, a child psychiatrist, and residential staff all interact with RTF residents. Individual therapy, family therapy and group therapy generally occur weekly. Meetings with a psychiatrist occur monthly, but often meetings occur more frequently depending upon the needs of the resident. Residential staff provide therapeutic, educational, and behavioral support services 24/7.

Are the RTF team members fluent in sign language?
Therapists and staff members are all fluent in ASL. We have psychiatrists available who have a history of working with D/HH people, and understand the unique needs of the population we serve. They have some ASL skills, but we provide interpreters to assist with signed communication. Additionally, there is always an ASL-fluent staff member present who knows the client and his/her communication style.

Do you work with youth with minimal language skills?
Yes. Communication is a pillar of our agency’s mission statement. We have staff and therapists who are experienced in working with youth with minimal language skills. We work hard to help the individual develop language, which is especially effective in a 24/7 sign language enriched environment.

If the parents and/or caregivers are not within the state, how do you keep them involved in the therapeutic process?
We strive to have parents/caregivers/family meet in person to have family therapy as often as possible, ideally at least weekly. When that is not possible we conduct family therapy sessions over video phone, Skype, FaceTime, etc.

How do you educate school-aged youth?
If we can keep the child in their home school, we do.   We also have relationships with our local public schools and residential schools. Additionally, our parent company owns a school, Green Tree School and Services, a behavioral health educational program that also provides programming for Deaf students. An RTF staff member frequently accompanies the student to school and stays with him/her throughout the day.